Enhancing Guest Experience: City Break Apartments’ Innovative Digital Key and Check-in Solution

City Break Apartments recognized the need to modernize their guest access system. The reliance on physical keys posed challenges, including the risk of lost keys, increased operational costs for key replacements, and the inconvenience of coordinating key handovers. To enhance the guest experience and improve operational efficiency, they sought a more innovative solution that would streamline access to their apartments.

In response to this challenge, Blott developed a mobile app using Node.js and React Native, designed to serve as a digital key for City Break Apartments' customers. This app eliminates the need for physical keys by allowing guests to unlock their apartments using Bluetooth technology. The user-friendly interface simplifies the check-in process, enabling guests to access their accommodations seamlessly and securely, enhancing their overall experience.

The implementation of the digital key app significantly improved the guest experience at City Break Apartments. Guests enjoyed the convenience of mobile access to their apartments, which eliminated the hassle of physical keys and reduced the risk of loss. Operational efficiency increased as the need for key replacements and coordination diminished. Overall, this innovative solution positioned City Break Apartments as a forward-thinking provider in the hospitality industry, enhancing customer satisfaction and loyalty.